Here at My Little Panda, we know how irritating it can be to receive a default response or automated message when asking a question about a product. We also know that, even though we maintain stringent quality standards, sometimes things do go wrong. This is why we try to make our customer service as personal as possible with a UK based team available to talk to. We’re only a small team so, during busy periods, it can take a while to get back to you but we do assure you we care about our customers and their experience with our products. We do the utmost to get back to you as quickly as possible and make sure you’re talking to a human.