Yes, we do! All orders over £10 in the United Kingdom ship free. Shipping is calculated at checkout.
Yes, we do. Shipping is calculated at checkout. All orders outside the UK will be processed by one of our resellers in the relevant country.
Orders will usually be shipped within one business day, including personalised products, and will take 1–3 days for delivery.
Orders are shipped Monday through Friday, excluding holidays. You will receive an email confirmation with tracking information once your order has shipped. Due to COVID-19, delays may occur that are beyond our control (such as local post office delays).
We are sorry to hear this. If goods are damaged during transit, please provide a photo and your order number via email to email@example.com, and we will send a free replacement. You don't need to do anything else.
If you can fix and reuse the broken product, you can keep it as a spare or donate it to a person in need.
We hope you enjoy your products from My Little Panda, but if for any reason you are not 100% satisfied with your purchase, please email firstname.lastname@example.org within 15 days of receiving your order.
We will do our best to help you. Our office and stock are in London Docklands; we can deliver the same day to most places in London. We use electric cars.
For delivery in the rest of the United Kingdom, please email email@example.com or call 0203 961 7985, and we will do our best to help.
Yes, you can collect your order from our office/shop. Our offices and shop are at Trinity Buoy Wharf, 64 Orchard Place, Unit 13, Docklands, London, E140JW.
In our efforts to be as sustainable as possible, we recommend visiting us on foot or riding a bike. We are located at Trinity Buoy Wharf, a centre for arts and cultural activities on the River Thames. Trinity Buoy Wharf has all the charm, character, and space of a former buoy manufacturing site. Worth visiting!
There is no additional cost to post presents direct to a loved one with My Little Panda. Gifts are delivered right through the letterbox, so the lucky recipient will be thrilled when it arrives gift-wrapped and delivered directly to their door! You can buy online and send a present today! All presents are gift-wrapped and sent with our Kraft paper gift cards on the day of your choice.
In our online Shop, tap on the product you wish to gift. Choose a direct gift delivery option and write a message you want to include in your personalised gift card. Nominate a delivery date (optional). Then add to cart. At checkout, you type the recipient's delivery address and proceed as you would with a regular order. Voilà, you're done!
My Little Panda is certified cruelty-free and vegan, and the cutlery is SGS UK tested. We are also carbon neutral and partner with Carbonfund.org.
Bamboo is considered a pest in the western world, and there are no farmers currently growing bamboo in the UK or Europe. A family-owned factory in Vietnam manufactures our bamboo products. When ready, they ship them in bulk to the UK via sea freight, which produces 80% less CO2 than flying.
The Olive Cutlery is manufactured in Italy, while the Tongue Scraper and blades are manufactured in India. The cutlery engraving, the pouches and string bags are made in the UK.
My little Panda products are assembled in the UK to make sure that all of our products adhere to British manufacturing and production standards, we offer employment opportunities to stay-at-home-parents, OAPs, and those who are less mobile, so that they can work to a timeframe that suits them. We deliver the products to assemble, directly to their door for ease. When the products are asseble we collect. For enquiries about working for us, contact us.
We use bamboo kraft paper and the origami technique to package our products. We reduce standard cardboard packaging and plastic wrap by 80%.
The packaging protects the product and also offers a double-sided label with space for a message, which eliminates the need for gift wrap.
Thanks so much for your interest! Our products are available for purchase only through our website and from our exclusive partners at this time. Due to a high number of unauthorized resellers, we'd like to remind customers that our brand name and logo are registered trademarks. Using them without permission to sell an unapproved product is illegal. We do not accept returns or exchanges for any reason from unauthorized resellers of our products.
UK Register Trademark - UK00003339467 >
Yes, you can. You may contact our specialists by email at firstname.lastname@example.org or by phone at 0203 961 7985 to set up a wholesale account.
Yes, you can offer any of our personalised products that are available on our website. Using our online portal, you can submit the text to be engraved. We can either deliver it directly to your customer or to you within 1 to 3 days.
For corporate orders and wholesale orders, you may contact our specialists by email at email@example.com or over the phone at 0203 961 7985.
The best way to reach us is by emailing firstname.lastname@example.org with a breakdown of how we can help! Please include an order number, or email us from the email associated with your account so we can help as quickly as possible.
Our business hours is Monday to Friday 9am to 5pm (GMT).
We promote our products through the My Little Panda website only. Our focus is on quality rather than quantity.
If your question is not listed here, don't hesitate to get in touch with us using our online contact form or via email at email@example.com