Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
Returning a faulty item
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. You can contact us for faulty items direct via our contact form or email us at email@example.com.
The following products won’t be eligible for exchange or refund (unless faulty or not as described):
- Products you received over 14 days ago
- Products that have been opened or unsealed
- Products without original packaging or labels
- Products or packaging in poor condition
- Where a product has been personalised for you.
- Perishable goods that contain food products.
Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or use our contact form.